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Terms & Conditions

DELIVERY

Delivery costs are stated on each product.

Goods are normally dispatched the next working days and will be delivered by First Class Post unless otherwise advised. 

A signature may be required on delivery.

Please email label@yourvisionquest.com for bulk orders.

If you are unsure please email us for delivery advice before placing your order.


RETURNS

Returns are at the sole discretion of Yourvisionquest Shop. Please email shop@yourvisionquest.com for any issues, questions, or return requests.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use the following types of cookies on this website :

Essential shopping cart cookies
Cookies are used by the shopping cart to enable you to record a list of items you are interested in purchasing and then keep this information for later access so you can continue browsing the website. Cookies are also used to record when you have logged in to the website. These cookies are essential to enable the shopping cart to process your orders. These cookies are only set temporarily, and are not saved long term.

Personalisation cookies
These cookies record which pages you viewed, options you select and information you enter during your visit to the website. These cookies are only set temporarily, and are not saved long term.

Analytics cookies
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our users needs. We only use this information for statistical analysis purposes.